Project: Aftermarket Websites Platform
Website: https://ta.trickmytruckinc.com/
Priority: Low
Label: Bug
Status: Closed
Resolution: Solved
Date Submitted: Aug 19, 2020 3:12 PM
Estimated Solve Date: Sep 9, 2020
When checking a product out, there are no shipping options available. UPS and USPS are enabled (along with weight based), and have all the account/API information inserted, enabled, and not in debug/test mode. At checkout for step 4, you get this message: ×No shipping options are available. Please contact us for assistance. Called support and talked to Travis and was unable to fix the issue after initial troubleshooting the shipping modules and user field info. Server system logs also showing multiple errors generated at checkout.
The origin country was set as "Un" which was causing the module to fail. Changed this to "US" and tested, problem is resolved.